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  Automated Testing
  which of the automated test tool has the best service (Page 2)

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Author Topic:   which of the automated test tool has the best service
JamesBond
Member

Posts: 8
Registered: Apr 2001

posted 10-03-2001 05:38 PM     Click Here to See the Profile for JamesBond   Edit/Delete Message Copy This Message   Reply w/Quote Search for more posts by JamesBond
Rational sucks in support (We finally did not buy their product).

e-Test from Empirix is very good in support, but the product very buggy

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jgottlieb
Moderator

Posts: 1442
Registered: Apr 2001

posted 10-04-2001 03:44 AM     Click Here to See the Profile for jgottlieb   Edit/Delete Message Copy This Message   Reply w/Quote Search for more posts by jgottlieb Visit jgottlieb's Homepage!
TestArch says:
quote:
In order to provide an improved experience to our customers, we are in the process of improving the Customer Reward Store. Unfortunately, the Customer Reward Store will be temporarily closed. This process is expected to take between a few weeks to a few months. More precise information will be made available once we are closer to opening the new store. During this time customers can continue to earn reward points will be able to redeem them in the new store. Thank you for your patience. We apologize for any inconvenience.
Sincerely,
Mercury Interactive Customer Support

I've not yet seen the store. This message has been up there since we started eval'ing the tools.

What kind of stuff is in their store? I figured AJ sent me everything I needed from pens to books to shirts...

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"Demon monks... I should have gone to Vegas..." -Angel
Jordan Gottlieb
Qualitech Solutions, Inc.
jgottlieb@qualitechsolutions.com

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alhenri
New Member

Posts: 4
Registered: Sep 2001

posted 10-04-2001 02:27 PM     Click Here to See the Profile for alhenri   Edit/Delete Message Copy This Message   Reply w/Quote Search for more posts by alhenri
Even though my experience has only been with Rational, I find that that their knowledge of their product is subpar. Also their follow-up is horrendous (it took them 2 weeks to reply to a simple question, i.e., How are reports created from the log viewer).

quote:
Originally posted by sgates:
Never having used Compuware products, I'll leave that one alone.

Mercury - B+
Rational - C



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